Support
What can we help with?
Start with the closest topic. If the answer is not here, send us a message at the bottom.
Setting up a device
First connection, setup mode and Wi-Fi onboarding.
02Wi-Fi & connection
Setup network, router changes and connection problems.
03Device settings
Translation, categories, night mode and controls.
04Firmware & updates
Automatic updates and older shipped devices.
05Verses & translations
Daily selection, another verse and translation questions.
06Orders & returns
Store support will appear here when sales go live.
Popular questions
Quick answers
My phone says the setup Wi-Fi has no internet.
That is expected. During setup your phone connects directly to the Verse Device. Stay connected and open the address shown on its screen.
I changed my router or Wi-Fi password.
Let the device attempt its saved network. If it cannot connect, it returns to Setup mode so you can enter the new Wi-Fi details.
How do I open settings after setup?
Hold the device button to open Device Info, note the Device IP, then open that address from a browser on the same Wi-Fi network.
Does the device update itself?
Supported builds check the Faithful firmware service after connecting to the internet and periodically afterward. Older shipped units may look different until their first successful update.
When does a new daily verse appear?
After midnight in the time zone configured on the device.
Can I ask for another verse?
On current firmware, the short-press action can be configured to request another deterministic verse for the same day.
Where can I buy a device?
The public shop is not live yet. The store link will appear when Faithful is ready to sell officially.
Still need help?